Welcome to Insurance Services of Southern Oregon LLC!
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At Insurance Services of Southern Oregon, LLC you’ll find a local independent agency who keeps the customer in mind by specializing in car, home, and health insurance serving the Grants Pass, Rogue River, Medford area and all over Oregon. We have relationships with some of the top insurance companies in Oregon like Progressive, Safeco, Mapfre, Aetna, and Regence as well as many other carriers. With one call, we can shop your insurance with the best companies giving you quality coverage choices and reasonable rates.
Jan Norby
Agent/Owner
Insurance Services of Southern Oregon, LLC
Street address
1309 NE 7th St Ste C
Grant Pass, OR 97526
Landmark
Corner of 7th
and Savage
Phone
(541) 476-3527
Office hours
Mon-Fri 9:00am-5:00pm
New Paragraph
We work with many insurance carriers.
We work with many carriers to find the best possible coverage for you.
We are there for you when you need us
No question is too small. We're here to help.
We support our local communities
We care about giving back to our community.
When we used your services our insurance rates were lowered.
Customer
You have always been there and helped us with all our cars and house insurance needs. Letting us know the best insurance for us. Thank you, Whitey & Marta Wacek
Whitey W.
I like the way you're always available when I need some information. When you're not able to take a call you get back to me quickly.
Customer
Personal service is appreciated as is the courtesy extended.
Customer
It's nice to call and always get a human who is on our side, finding the best deal for us. Thank you.
Customer
Jan has alway responded quickly and help me find insurance with good rate for my family.
Customer
They are always very friendly & helpful.
Kathleen F.
We know that you always have our best interest in mind and even though there are times I do double check the figures it always ends up being the best deal for us. Being able to trust anything anymore seems getting harder in our society. I am very confident with the service we receive from you. You always given us 100% effort making sure we understand and your always there when we need you. You guys are one less burden I have to deal with when carrying around my bag of burdens. We appreciate you guys more than you know.
Dave C.
Just so you know I gave you a 9 because the company I worked for always said there's always room for improvement. They were the biggest conversation services company in las Vegas.
Ida K.
Good friendly customer service, helpful...
Customer
Very friendly and helpful.
Customer
You guided me in making the change it is best for me in an understandable manner.
Buck W.
Greg is amazing and always has time to explain and go over insurance questions.
Levi R.
Quick, friendly service. Able to come up with a less expensive policy with the same coverage as current carrier.
Customer
Insurance services always shops for the best value but also good policies not simply the cheapest. They take the time to look into what we need and prioritize cost with value. They always explain it to us prior to committing and are very quick about getting us help.
Customer
I like having a local person I can contact with questions or concerns. The office is nearby should I need to stop in and service and answers are always promptly addressed.
Customer
Jan and Greg have been awesome. They take care of all my insurance needs. Always always friendly and take the time to answer all of my questions. Whenever someone I know needs insurance services I refer them to Jan and Greg immediately.
Jeremy A.
Always friendly service and super responsive!
Kyle C.
Anytime I have questions about anything I get an answer faster than expected. The savings are unbelievable and when I needed my windshield replaced, the service, claims and communication was streamlined with perfection. This company and my agent, Greg Norby, are the best. Thank you
Stephany K.
Always friendly and knowledgeable on all my insurance needs from vehicles, home, RV’s such great help in letting me understand my policies and helping me with my many questions. Keeping my insurance needs affordable.
Teresa G.
Always finding a solution and greatly appreciated!!
Customer
When I call in about any of my insurance needs they are on it and getting it figured out .
Rachelle N.
Always friendly and looking out for my best interest to save me money and get the best coverage for my needs
Customer
Very friendly always call back when they say they will which is very nice where most company's dont
Brenda L.
Always very helpful and with great information. The support is the very best. Local people, not a big corporation.
Customer
Fast and friendly service and a good price.
Paul R.
Everything got done in a timely manner, smooth process. I already recommended you to a friend of mine
Customer
Everything. When I call with questions or concerns thay are answered in a timely manner. I have recommended your services many times and will keep recommending. Thank you so much Toni for all your help.
Customer
Great customer service. Always helpful.
Elizabeth M.
Always friendly, always available, and accommodating.
Customer
We felt confident in your expertise, and appreciated being offered multiple options rather than being steered in one direction. Overall, we felt you had our interests at heart.
Customer
My agent not only knew what I was looking for, she helped me with the technical issues I was having. She made getting insurance easy and I didn't even have to leave the house!
Ida B.
You are always so helpful, respond so quickly and are all so professional!! Extremely friendly as well!!
Customer
Kim I love how you are caring and make sure I understand what you are explaining to me because of my deafness!! Keep up the good work!! ... Frances
Michael R.
Even though I just used there services through the phone the staff have been super friendly and have help immensely with all inquires and issues I had over the past 2 years. Truly great service to our community in Grants Pass.
Abigail C.
My needs are met effortlessly!
Richard G.
Everyone was super friendly and helpful. They took care of everything for me without a hitch. I was very happy with such courteous service. Highly recommend you to anyone need help with their insurance.
Customer
Great personal service. I love being treated as a known customer when encountered out in public.
Customer
Insurance services of southern oregon are so awesome! Every staff member I have come in contact with are professional, kind, knowledgeable and helpful over the phone or in person. They go out of there way to help you with whatever it might be. I would 10/10 recommend. I have talked with Jan. Greg,Erica, Toni, and Heidi. They have all been great!
Kristen C.
Insurance through this company has been extremely easy and they found me an excellent rate. The agent helping me is so friendly and very available. Response time is quick even. Couldn’t ask for a better service.
Customer
Mainly the service and a wonderful staff I like doing business with you all
Robert B.
Our former insurance company had raised home owners premiums more than we were willing to pay so we went auto, home owner and umbrella insurance shopping. We have driven by the ISSO office often so I decided to drop in. I was introduced to Erica who listened carefully to our situation. She gave us a couple of alternatives and recommended one. There was no hard sell so my wife and I took Erica's suggestion under advisement and spent a couple of days discussing it. We decided to go with Erica's suggestion for a couple of reasons. 1. She let us come to our own conclusions. 2. She never called us to ask if we'd made a decision and 3. She's local - We can talk with her face-to-face instead of talking with an agent on the phone who might be in another state. So far we're happy with our decision.
David W.
Any questions we answer right away or get BBC back in a timely manner.
Customer
As a client as well as the Senior Account Agent here, I can assure you that you will receive the best policy at the best price for you!
Tonisha W.
Always quick to help and has always been very kind.
Joseph G.
Very personable.
Steve P.
Whenever I have called your office with questions in regards to my insurance needs, everyone has always been friendly and helpful.
Customer
Friendly, courteous and professional service.
Customer
You were very helpful in saving over $150.00 on our six month car insurance policy.
Customer
I like dealing with local businesses and appreciate the personal care. Questions always promptly answered, good rates too.
Customer
The personal attention to our needs. The fact that you really care and show that you do in every sense. Your attention to details of our policy that you think we should be aware of.
Carlton B.
Great communication and great knowledge of the insurance business
Jon C.
Great service and helpful agents
Rory G.
Great service, by great people willing to find the best rates!!
Customer
Hi Jan, I am grateful for ISSO providing excellent service. researching the companies and offering options that maintain thorough policy coverage at a fair price. Erica has been so professional and easy to understand I have found peace of mind in the otherwise chaotic, confusing topic of automotive insurance. In these unpredictable times its nice to know you have my back.
Customer
Your persistence and success in locating an insurer for our off grid home was a game changer and we moved all of our insurance needs to ISSO.
Customer
The comparison of different policies and very friendly people.
Customer
Your customer service is wonderful and you always are looking out for us letting us know what our plans can be modified to benefit us we appreciate it Michael and Susan Francis
Michael F.
You lowered my rates. I am on a fixed social security income and that really helped my situation . Thankyou for that and the good service.
Gary K.
Insurance Services of Southern Oregon LLC has always been attentive to my insurance needs and questions.
Customer
Erica got me great car and rental insurance and Kim has helped me a great deal with Medicare insurance. I highly recommend you both to my friends and family often!
Janine H.
Everything! Always been great insurance and agent.
Shaila M.
Everyone is always friendly and eager to help.
Customer
Jan at insurance services and Erika and the rest of the staff have helped me alot over the years with things you wouldn't expect like how to build my credit score and really great advice on many subjects. I've been with insurance services for these reasons since I was 18 yrs old and now I'm 33 and very happy with them. I do recommend this company to anyone!
Ashley F.
Great costumer service. Willing to help get a good deal.
Customer
Over the past 5 years we have been exceptionally pleased with the proficient and professional services we have consistently received. Special kudos to Greg and Kim for always being being just a phone call away when we need something from this office. Thank you so much!!
Paul J.
Everyone is very courteous, professional and helpful each time I've called them with questions they look for better rates and the health coverage for my entire family, I am blessed to have been recommended to this office by my sister. Lucy Duarte
Lucy D.
Everyone is very friendly, very knowledgeable. They help you get the best deal.
Rey E.
Very helpful EVERYTIME we've contacted agents!
Zach R.
You guys got our family really good rates with the bundle we got. Haven’t had to use it yet and I thank you
Lynn M.
You are always willing to help us whenever we need help nite or day. We are having always been happy to come to see your smiling face and the way you great us like family. Thank you
Eugene L.
Great customer service, they will find you the best rates for your needs.
Larry S.
Excellent customer service. I always get questions answered quickly. They seek to find the best coverage for my situation.
Janet B.
I appreciate Insurances Services because they offer quick services, great coverage, and personal appreciation for their customers. There is always an upbeat positive vibe whenever I visit the office. I’ve recently experienced water damage in my home, and personnel from Insurance Services came to my rescue. Someone was out to my house the same day. Thank you for taking care of my insurance needs. You’re the TOP OF MY LIST ALWAYS
Laura W.
When I switched to you. I couldn't believe the savings with the same type policy. Very friendly and informative agents. Easy to make a claim on a cracked windshield. App makes it so easy.
Bruce H.
Your service got me cheaper auto insurance. It was quick and easy thanks to Erica!
Customer
Because I love you guys! You always take care of us! Keep up the great work!
Lori B.
Prompt courteous service.
Roger P.
Insurance Services is always trying to find the best rates for us when it's time to renew our policy! They have went to bat for me when things happen that aren't rite. For example: I was in a accident and was having trouble with the other insurance company and they helped me get in contact with the rite people to get my car fixed and my compensation money! They have also corrected things on my policy that weren't rite! I have been with Insurance Services for over 25yrs. I would recommend anyone to their office their agents and employees are very compassionate, kind and very helpful. I wouldn't change anything.
Customer
I have been with Insurance Services Of Southern Oregon for about 15 years. They do a great job getting me the best rates and have professional and friendly staff. I appreciate them very much.
Hannah M.
Kim is friendly knowledgeable great lady I will recomend her to my friend.
Customer
The process for getting home insurance with Toni was so smooth and easy, we're very thankful! And the savings in going with ISSO was very significant! Would definitely recommend. Thank you :)
Customer
Erica was great! My old company canceled me and I waited until the last minute to reach out to Erica. She worked hard and nonstop until she found coverage for me. She was actually able to save me money over my previous policy. I was so thankful for her dedication and hard work. I would definitely recommend her
Tamara D.
Friendly and adaptable
Sylvie W.
Kim is wonderful to work with and she is extremely knowledgeable. Love working with Kim.
Customer
I already have. I really like the personal service and consistency of being able to see the same agent. they get to know us and visa versa. If I have questions or don't understand something I can ask questions.
Customer
always helpful and friendly..
Ronald M.
Kim is terrific! She is knowledgeable, efficient, emphatic, thorough, does great customer service, friendly and fits your needs and finances for your health and budgets for medical, dental, vision, and prescription care.
Customer
My old insurance company was never there for me. When my rates went up, they could not explain why. I was very fustrated and didn't know what to do. I bought a new car and my insurance agent at the time give me a quote of of how much it would be. There was not way I could affort it. My son suggested to contact Toni at Insurance services. He said she is always there for you and would do what she can to make car insurance affordable. He was right! I never looked back at my old agent again. I am so happy that I can afford insurance plus get a discount when I add renters insurance to my policy. Toni is the best!
Customer
Even though I was a day late making my initial payment toward my annual bonding fee, your representative made it easy to make that payment over the phone in a very courteous manner. I remain most appreciative.
Wansford H.
Always the best prices
Christine K.
Courteous & quick service! Very friendly and caring attitude!
Customer
Always receive prompt, courteous and personal service any time I have ever had to contact your office for any reason !!
Customer
I appreciate your availability and flexibility. Your office personnel are easy to work with, knowledgeable, and patient. I have used this office for car insurance, homeowners insurance and health insurance.
Customer
Your crew has worked for years to get us the best rates even when the ins companies themselves didn't want to be so helpful. You are all friends of the family now! Thank you!
Customer
I love that I can talk to a live person very easily without long hold times and I can understand them clearly good connection and clear speech
Dea E.
Always going out of your way to help and Guide us in the right direction We feel like we are Not just a client but a Friend
John C.
I am so happy with the services with ISSO that I would NEVER switch. I was also pleased that Ericka and Toni spoke with my nephew (18 years old and looking for an insurance company that will meet his needs and not rip him off). Also my brand new neighbors just moved from California and were looking for health insurance. ISSO immediately called them and set up an in-house interview. They were equally as impressed by Customer Service. These are just 2 of many people that I have suggested ISSO to. You guys are still as awesome as when I first started working with you when I moved here. Happy Holidays Team ISSO!
Sherilyn T.
We think that all of you guys are very helpful, friendly and kind.
Customer
Friendly and efficient service!
Robert D.
Attentive team! Greg is extremely kind and gentle and caring, and kim works tirelessly to make sure any issues that arise are immediately fixed.
Customer
Went into our local office to let them know our daughter had received her driver's license and ended up saving about $50.00 on a new policy. What a nice surprise. Thank you very much.
Customer
Excellent service ,always find the best price and insurance for all our vehicles.
Thomas G.
Erica took her time with me and found the best insurance that was on my budget. Her customer service was outstanding .
Dolores B.
You got my car insurance lower than any other company. You was very helpful. You was very quick to get me an estimate and to set up my policy.
Cindy M.
I love how receptive ISSO and employees are to questions and are able to talk me through issues to best figure out what is best for us (your customer).
Customer
Quick, fairly cheap and great people
Keith S.
SUPER friendly staff and are always there to help.
Kenny B.
Friendly and prompt. Very helpful. Great price.
Ellen D.
I've used this office since I moved to Oregon in 2018. I have experienced knowledgeable and expert help in all aspects. Please continue your good work!
Janice T.
Great service - both for auto and health insurance. Kim was outstanding for the Medicare side, and Erica with the auto.
Customer
Greg and Erica are amazing! Anytime I need help they both go above and beyond to help me.
Brittany A.
I have referred your office more than once, don't know if it ever resulted in new clients for you tho. I believe in supporting local and appreciate having a local office with people I can actually talk with if needed.
Ruth L.
Toni is the key. She's amazing at her job and we couldn't imagine going to anyone else! She is so dedicated and actually cares about our coverage and costs for all things business and personal insurance.
Customer
My local agent and her staff are excellent helpers when I have questions.
Customer
Insurance Services is local, and not some firm on the internet where the client is treated like livestock. You helped me collect on insurance from another company that wanted to avoid paying for damages they owed. You are knowledgeable when I have questions. I believe you have my best interests in mind. Internet companies may charge less for a policy, but when the insurer has a problem they are often worth less in resolving issues. A friendly home town agent is the best choice by far. John
John T.
It's a great feeling that good drivers are recognized and your insurance company caters to them. And with that said, I truly believe that the driver is more aware of their driving habits. To maintain a very good premium that you offer. Thanks to you!✌️
Stephany K.
You guys have always been superb in service with myself and my roommate Fred Caswell who introduced me to you we both love you guys and can look forward to continuing business for years to come
Fred C.
Very helpful and professional. Thanks Toni
Brian E.
When we had a question or needed help the office was there.
Customer
Toni is gray at finding me the best rates for my insurance needs. She is very patient and informative with my endless questions.
Customer
Toni is professional, kind, and helpful. She made the impossible, possible because of her industry knowledge.
Heidi J.
Locally owned, great communication, helpful and you treat me like family. I've always been happy with your service.
Tom N.
I've made a happy transition from a long term relationship with Allstate. Very quick and easy!
Customer
I have been with you folks since Susan had a 2 person biz, down by the river! I don't remember how many decades it has been, But Tony has been taken good care of me very well for at least 20 years . So I have referred everybody that I can to call you folks, THANK YOU FOR ALL THE YEARS AND THANK YOU TONY Steven F. Pugh
Steven P.
Staff is easy to talk to. Erica very helpful in getting us the best coverage at the best price.
Customer
Insurance services has been very versed and knowledgeable on my insurance needs. I don't think I could find better service!! Thank you! Mary
Customer
Insurance Services of Southern Oregon has saved me money year after year. They did research on my policy and lowered my premiums while maintaining the same or increasing coverage and benefits. I highly recommend this agency for their excellent customer service.
Customer
Insurance Services of Southern Oregon has helped us many times throughout the years. They are knowledgeable and have answered all my questions. I always get a prompt response. They are always willing to help with whatever we need. It's good to know they are only a phone call away.
Terry T.
Loved being able to reach my agent on the phone and get answers I needed. That is very rare these days.
Customer
I've been driving since 73 had over 32 vechicles, had ever insurance agency that you could point a pointer at.. The service I be receive is top notch... Can't give you a 10 because that would put you in Loyd's of London... But when I buy a Ocean liner ... Well I talk rates with you..
Dale S.
You have taken the worry out of my insurance needs.
Harry M.
No matter who I get a hold of in the office they always help me with any questions. They also help me navigate any claim questions I have and get back to me in a timely manner. I have recommended many friends and family!!!!
Jessica S.
Great follow up, can make changes easily and offered options to consolidate our many policies under one umbrella.
Sheri S.
We did recommend Toni to our neighbors. She was kind and very competitive.
Cristee B.
Everything!
Shaila M.
You gave us the great rates we wanted and don’t constantly pester us to have more insurance.
Customer
My 20 year old son got in a hit and run accident, but thanks to Toni/Insurance services of southern Oregon we recouped the money needed to replace his car. Toni was by our side every step of the way and sat with my son during his time in need to help him understand how to properly address the insurance adjuster. Thankfully Toni/Southern Oregon Insurance Services automatically adds uninsured motorist to our plans in case a tragedy like this happens. I can't thank you all enough.
Tom N.
Always very helpful when I call. Understanding my situation you do the best you can for what I need. Thank you.
Customer
You have always been prompt and responsive to our requests for assistance in a pleasant and professional manner.
Rick S.
Always attentive.
Customer
Erika was prompt and knowledgeable and just took care of business
Dylan T.
Very helpful insurance services. Always prompt to get back to me when I had questions.
Customer
Very approachable, always helpful and seem to genuinely care.
Crystal L.
Good communication and answer questions quickly
Anthony S.
I have been with Insurance services for several years. For more than 15 years. I have never had a complaint. They have always been courteous and respectful. They have always gone out of their way to help and find me the best policies to suit my needs, both for auto and home. I am very grateful. Thank you for excellent service and care.
Becky J.
You fought for me when the other guy was at fault
Barbara S.
Toni always takes my calls and she always makes things right. She is a wonderful agent. She knows her job well and she is always pleasant to talk to and work with. She's a keeper!
Ronald R.
always great service, even when not convenient for Tony
Customer
Gave me better at a lower price.
Customer
Great service! I continue to go through this company even though I moved to Eugene.
Zach R.
You are always ready to help anytime we call. And give us the best service that’s right for us
John B.
Always there to help answer any questions.
Customer
My agent Toni is the best. She always makes sure to let me know what is going on with my policy, if there's changes what it means and always very very helpful. The whole office staff is amazing. I would never have my insurance policy go anywhere else
Sara T.
Your staff are always professional and listen to what I have to say.
Herman S.
Great service.
Customer
You provide the kind of customer service I'd want if I had a huge policy, but it's only a teeny tiny auto policy that I can't imagine generates much for you. Yet you answer each call or email quickly and personally. We've been with you for years. Ten star service for any industry, not just insurance!
Anne V.
Staff have always been amazing. They are helpful, return calls, and find the best price for you. I have already recommended family and friend.
Aileena R.
Tony has always answered all my questions. And when I call for anything with my business she always does what she can to help me with it. I will also go through your office for my business needs.
Gary D.
I felt like a friend or family, you tried to answer all my questions, with stellar performance!! I don’t worry anymore. Insurance is very confusing. Thank you for your expertise!!
Customer
We appreciate being able to speak with our agent,Toni, directly for information and questions. It's important to have someone working on our behalf that isn't representing a specific insurance company.
Kathi S.
The staff is always helpful, professional, knowledgeable and responsive.
Rick P.
The prices and coverage are fantastic! I have referred them to family and friends.
Customer
The processes were fast and simple
Customer
Was having a hard time finding insurance for the home we had just closed on because of the age, condition and location of the property. But your company help us out and found us coverage. And made the process very easy.
Customer
Friendly and personable service!!
Lori B.
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August 25, 2023
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1309 NE 7th St Suite C
Corner of 7th and Savage, Grants Pass, OR 97526
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